Frequently Asked Questions

Is Living Waters on Lake Travis a B&B, Vacation Rental, or a Hotel?

It’s kind of in its own little category ~ there is nothing as unique! Perhaps the best made-up industry term is a “B&R ~ Bed & Retreat.” It has the cozy and intimate feel of a B&B and  space for Retreats of many types. Similar to vacation rentals, it is more of a self-catering atmosphere as opposed to a 24-hour concierge service of a hotel. If you would like a true “pampering” experience, we recommend adding one of our special packages!

 

Why is it called “Living Waters?”

During the construction of our straw bale home, La Casa de Joy, the original owner brought in a group of monks to bless the vile of holy water, blessed by the monks, that is buried just below the center of the home. The current owners decided to name it “Living Waters” because it is literally built on holy water!

 

What if I need something during my stay?

Our on-site hosts are happy to help make your stay as enjoyable as possible and can be reached at 512-THE-LAKE (call or txt). They love their home and hope you enjoy the property as much as they do!

 

What makes Living Waters Eco-friendly?

We love nature and environment and feel it’s important for our guests to connect with nature during their stay. Many of our accommodations are also made from recycled materials by the well-known eco-friendly architect, Marley Porter. We also offer recycling, organic composting, an organic herb garden, and collected rainwater. Our coffee, tea, and bath & laundry products are also all-natural.

 

How can I make a reservation?

Please click on the “view our online calendar and request a quote” link on each accommodation’s page and you can make a reservation. Or you can feel free to give us a call at 512-THE-LAKE. We will email you the contract so you can fill it out and email it back to us. Once 50% of your payment is processed, your reservation is complete. The remaining balance is charged 15 days before your visit.

 

Can I pay for my stay over the phone?

Yes. Please call 512-THE-LAKE to process the payment. You will still be required to fill out the contract in order to complete your reservation.

 

Can I rent more than one home or even the whole property?

Absolutely! Renting the whole property is a great way to have your own private magical land for your friends, family, coworkers, or any group you see fit. You are welcome to host your own event, retreat, or wedding.

 

What time is check-in and check-out?

Check-in is anytime after 3pm and check-out is anytime before 11am. Depending on availability, we may be able to accommodate an early check-in or late check-out if you wish. Additional details are available in the Welcome Email.

 

What is the check-out procedure?

Click here to view our check-out procedure. There is also a printed copy in your home.

 

How do I schedule a massage, yoga, or a retreat package?

Call 512-THE-LAKE to schedule your service prior to your stay with us. Payment can be made in cash or check upon arrival. Please note we have a 72-hour cancellation policy on all services and packages or the full amount will be applied to your card on file.

 

Is coffee or tea included?

Yes, we provide free trade roasted coffee, organic teas, and all-natural sweeteners in all of our accommodations except The Bunk Room Eco-Cabin.

 

Is there a full kitchen in each accommodation?

Our La Casa de Joy home has fully-equipped kitchen and a private outdoor grill. The Blue Loft Eco-Cabin has a kitchenette (hot plate stove top with induction burner, mini-fridge, coffee maker, toaster oven, microwave, outdoor grill). The Romantic Red Room Eco-Cabin has a mini-fridge, coffee maker, toaster oven, microwave, & outdoor grill. The Cottage Upstairs has an electric skillet, mini-fridge, coffee maker, toaster oven, microwave, & shared outdoor grills. All accommodations have plates (some are compostable), glasses, silverware, & paper towels.

 

Are linens included?

Yes. Always.

 

Is there an on-site restaurant or any close by?

We do not have a restaurant on the property. We can connect you with an amazing Private Chef and Bartender for special events. The winery up the street, Stone House Vineyard, will host special events with meals and our neighborhood Tomato Lady hosts happy hours and sells fresh bread, veggies, pastas, pies, & more from her home! There are plenty of restaurants in Spicewood (20 minute drive), and in the surrounding areas of Bee Cave, Marble Falls, Dripping Springs, & Austin. Click here for more info.

 

Where is the best place to grocery shop?

We recommend grabbing your groceries before you arrive. There is an HEB & Whole Foods in Bee Cave and an HEB in Marble Falls. There are also two smaller grocery/convenience stores in Spicewood: The General Store and Paleface Grocery.

 

What are some fun things to do on the property and in the hill country?

There are so many! Wineries, canopy tours, natural springs, hiking, shopping, kayaking… Click here for a complete list along with our top recommendations.

 

Are children allowed on the property?

Yes, families & kids love our property too! We simply ask that parents help us preserve the peaceful atmosphere and keep an eye on the kids when they are exploring the grounds.

 

Are pets allowed?

Normally we have a no pet policy but can sometimes make an exception. Please contact us for details. We love animals and understand your furry one is part of your family too! We are a peaceful and serene property in a quiet neighborhood so it is very important for us to keep that peaceful environment for all of our other guests as well as neighbors.

 

Is there water in the lake?

Lake Travis water level is currently very high! The water level can change daily so please feel free to view current lake level updates here.

 

Is there WiFi?

Yes, WiFi is available but please note the connection can be very spotty ~ we are in the hill country after all! Please check your Welcome Email for access info.

  

What’s the cancellation policy?

Please know that when you make a reservation, we are holding the home just for you and therefore blocking other potential rentals, weddings, & retreats. For this reason, once payments are charged, they are non-refundable. Click here for more details.

 

Are there any property rules?

Our main rule is to “Let go, relax, and have a wonderful vacation!” Click here for see a few more of our property policies.

 

Can I visit anytime if I’m not a guest?

To preserve the privacy of our property & guests experience, we ask that all visits be scheduled in advance by calling 512-THE-LAKE.

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